New York Times Technology Bits writer Quentin Hardy says that fast Internet speed connections have become as essential as having a telephone to dial 911. To that end, the Federal Communications Commission wants to add broadband to the 12 million households in the United States that today receive subsidized landline and mobile phone services. Hardy says that people depend on the Internet to support such work as freelance activities, Skype for interviews and call center work from home. If you don't have a fast connection, you won't be able to do your job, he writes. Hardy cites a report by venture capitalist and Internet analyst Mary Meeker that says more than a third of the U.S. workforce, 53 million people, "now consider themselves independent contractors, short-term hires or other kinds of freelancers." Bottom line, says Hardy, economic opportunity will follow broadband upgrades.
Read more about how high-speed Internet is impacting the global economy.
Making the business case for campus switch upgrades
Enterprise Strategy Group analyst Dan Conde says it's important to make a good business case for upgrading campus switches. Why is this so important? Conde says it's because the quality of a company's campus switches is directly correlated to how well customers are served. Conde points out that upgrading campus switches is as much about people and processes as it is about technology. If you decide to upgrade, he says to organize a team that consists of a variety of people: IT professionals and representatives from relevant business units such as support staff, security, finance and facilities. Two things that Conde says to keep in mind: First, if you upgrade devices, make sure they are compatible with your management tools; otherwise, you need to get new tools. Second, when making any upgrade, always keep in mind how the upgrade affects network security.
Read more about how Conde says you can make the business case for upgrading campus switches.
The future of IT service management calls for deeper integration
Enterprise Management Associates blogger Dennis Drogseth says that IT service management (ITSM) is becoming more integrated as technology continues to become more complex. According to recent EMA research that surveyed 270 IT professionals in North America and Europe, the top three strategic priorities for ITSM are:
- Improved user experience for internal service consumers (end users)
- Improved operations-to-service desk integrations for incident and problem management
- Improved operations-to-service desk integration for configuration and change management
These strategies point to the need for more integration. Drogseth says that in the case of big data, 55% of respondents said they believed big data analytics was a priority for both ITSM and operations teams.
Read more of the highlights from the EMA survey on the future of IT service management.
How to save time and money when connecting providers
Packet Pusher blogger Russ White says that when transit, edge or content providers want to connect, they often use private peering to link together and the Border Gateway Protocol (BGP) to ensure the right routes are configured based on the type of peering agreed upon. But this type of connection can be time consuming and costly. White suggests using an Internet exchange provider (IXP) as a shortcut around these issues. An IXP acts as a data center for peering routers. Instead of creating individual peering points between providers, a lot of providers come together to build an IXP. This saves money, says White. To get a better idea of the costs for IXP services, White advises that IXPs such as Midwest-IX, LINX and Equinix are a good place to start to evaluate pricing and service offerings.
Read more on how White says Internet exchange providers can save time and moneywhen connecting different providers.