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How to troubleshoot iPhone and iPad connection problems
This article is part of the Network Evolution issue of April 2011 Vol. 2, No. 2
Apple iOS is an increasingly common enterprise mobility platform, elevating the frequency and importance of iPhone and iPad connection problems. In part one of our wireless network troubleshooting series, we explained how to debug physical, access point (AP), router and Windows connection problems. But if you're having iPhone or iPad connection problems, the following step-by-step iOS Wi-Fi connection troubleshooting tips will help. Step 1: Verify AP or router connection Start by verifying that a wireless access point or router is nearby and actively offering Wi-Fi service. Always start here, using another Wi-Fi client to determine whether the network or the client is the likely culprit. If multiple clients are unable to connect, then follow these steps to debug AP or router or upstream network problems: Verify devices at both ends of each Ethernet cable are powered on and the ports are enabled. (For example, the modem might be off.) Swap Ethernet cables to see if one is damaged. Make sure you're using the right type of cable. (...
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Features in this issue
As iPhone and iPad Wi-Fi clients proliferate in the enterprise, IT must troubleshoot Wi-Fi connection problems. Here's how to solve basic iPhone and iPad connection problems.
Tablets are taking the enterprise by storm, and tablet security is a major concern. Find out which mobile device security best practices you're already using can apply to tablets, and which you will need to revisit to keep tablets secure.
Wireless LAN integration means upgrading wired networks with new equipment and traffic prioritization to avoid bottlenecks between the networks and provide QoS for wireless multimedia applications, including WLAN voice and video.
Enterprise Wi-Fi coverage is a key aspect of communications infrastructure planning as dual-mode smartphones and mobile handsets replace desk phones. Successful Wi-Fi strategies must incorporate hybrid technologies like DAS, femtocell and FMC.
Combining wired and wireless LAN security solutions may be a plus for smaller companies, but larger enterprises fear security integration could result in vulnerabilities.
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