According to the IBM Dictionary of Computing (which cites International Organization for Standardization Information Technology Vocabulary as the source), response time is:
The elapsed time between the end of an inquiry or demand on a computer system and the beginning of a response; for example, the length of the time between an indication of the end of an inquiry and the display of the first character of the response at a user terminal.
There is also the concept of perceived response time, which is the time a user senses as the beginning of input and the end of the response. It is actually possible (though not usual) for perceived response time to be too fast (it can be mildly disconcerting if a system responds almost instantly). However, this is not the usual complaint.
Dig Deeper on Network Infrastructure
Subpostmaster group calls for prime minister to pause Horizon ‘whitewash’ inquiry
Government deaf to loud calls for statutory public inquiry into Post Office scandal
Pressure for public inquiry into Post Office IT system scandal begins with mountain to climb
MPs to investigate progress of digital government