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Making the move from IT to ET

Say bye to information technology. Say hello to enterprise technology.

So says Nemertes Research President Johna Till Johnson. In a discussion highlighting Nemertes’ 2013-2014 Enterprise Technology Benchmark study earlier this summer, Johnson said the shift from IT to ET will be no less dramatic than the transition from MIS to IT 30 years ago. It’s a swing, she said, that will have a big impact on IT professionals.

“In a nutshell, what we are seeing is that IT is now being asked to be a trusted adviser to drive the business,” she said. “IT practitioners are now being asked to move into an enterprise technology role,” supporting and guiding the entire business.

Fueling the shift: the rise of the remote worker, untethered from the office and free from the physical network. Employees, Johnson said, “are not at their desks; they are out serving customers, taking orders.” The result: Instead of networking knowledge workers, administrators today must network the broader enterprise.

Fortunately for IT executives, COOs and CEOs appear to be actively soliciting their advice on how ET can be made a reality. Nemertes’ research found that 73% of CIOs responding to their survey have been asked to participate in an ET transformation project. Only 13% of CIOs gave the same answer in Nemertes’ 2012 survey. That’s approximately the same result Cisco found in its 2013 Global IT Impact Survey, which noted that a nine out of 10 IT execs collaborate with corporate brass at least on a monthly basis to coordinate strategic initiatives.

That’s the good news. The challenge: Becoming ET-savvy won’t come without a hitch. Where IT is all about getting information transmitted from point “A” to point “B,” ET is understanding how that conveyance helps the organization innovate its operations. Or, as Johnson described it, “IT is about getting the trains to run on time; innovation is about disrupting the existing process, so we are seeing the concrete impact of the innovator’s dilemma”—where companies risk their own survival by failing to adopt technologies or strategies that will meet their customers’ future needs. Orchestrating that shift successfully “will have a huge impact for us who work in the tech field,” she said.

So get ready for ET. It will be here sooner than you might think.

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