Alternately, try using other non-IE applications that connect to the Internet.
If both ping/tracert succeed, then I would start to suspect a DNS problem – try using an IP address (instead of a hostname) in the URL (ex. http://22.214.171.124 ). Use "ipconfig/all" to identify the DNS host and make sure you can resolve host names (ex. "nslookup antwrp.gsfc.nasa.gov").
If they fail, then you have a modem problem at some level. I would expect that the "ipconfig" would show that explicitly.
Dig Deeper on Working With Servers and Desktops
Related Q&A from Loki Jorgenson
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.