From what you have told me, it sounds like a problem between the syncing of the files. Have you checked to see that there is a zero balance everywhere there should be? If so, did you check to make sure your rules are set to provide no connectivity for zero balances? You may also want to check with Cisco TACs to see if they have seen similar problems. They are usually on top of these issues, or maybe you have a new one. There may also be a patch for your software that resolves this issue. Let me know if these things don't work out.
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