My old laptop had the same VPN configuration, and I am still able to log into the VPN using it. I have verified that the VPN client settings, login info and passwords are identical on both laptops. My new laptop has no problem using the Internet, I just can't get past the login failed on the VPN. I need help?
I would try completely removing the VPN client from your new laptop, rebooting after removal. I'd make sure the Extranet Access Client program folder and registry entries no longer existed after reboot, deleting the empty folder if needed. (If you manually delete anything from your Windows registry, make sure you back up your registry first.) Once you are certain that you have a clean slate, re-install the VPN client and settings supplied by your VPN administrator.
With any luck, that will fix your problem. If you are still unsuccessful, another approach you might try is using the Windows XP restore feature to "roll back" your PC's configuration to a date just prior to the failed VPN session. Caution: You will lose all system updates that have occurred since that restore point, which I am guessing may be quite some time ago by now. Restore is best done immediately after corruption occurs because it can be disruptive if used at a much later date. Use it only if you're really stuck and willing/able to reinstall programs and devices added after the restore date. Search WinXP's "help" for system restore instructions.
Dig Deeper on Network Design
Related Q&A from Lisa Phifer
Is there a difference between a wireless access point vs. a router? Yes -- while the two wireless devices are related, they meet different needs in a... Continue Reading
Learn the differences between site-to-site VPNs vs. remote-access VPNs and find out about the protocols, benefits and the data security methods used ... Continue Reading
Need to send an email, check your flight's status or get ready for a presentation? You can do it all on your smartwatch, thanks to a slew of Apple ... Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.