Why am I able to ping but not do tracepath over my Layer 3 VPN?
Our VPN expert explains why a Layer 3 VPN can ping but not do a tracepath from the client in this response.
Have you tried using traceroute instead of tracepath? Tracepath uses a range of User Datagram Protocol (UDP) ports, one or many of which might be blocked at the firewall. I suspect this is what’s happening, although I recommend further testing and analysis to figure out the root cause. Also, sometimes tools with lower privilege levels have limitations. For your situation, I suggest trying traceroute and also verifying the firewall protocols. Given what you’ve described, the IP routing appears to be functional.
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