Q
Problem solve Get help with specific problems with your technologies, process and projects.

What do we use IPLC links and T1 links for?

I am a bit confused about using IPLC links and T1 links in call centers. What are these and why do we need to use both?

An international private leased circuit (IPLC) is used to provide a private link over the Internet with a certain service level agreement (SLA). This ensures better quality then just building a standard VPN tunnel over the Internet. Here is an example topology where calls come in over T1 circuits in the United States. The calls are queued up in an ACD locally and then routed over the IPLC link as agents in India become available.

PSTN T1<-->T1 on IP PBX with ACD queue<-IPLC Link->Office in India with call center agents

This was last published in February 2005

Dig Deeper on Network Infrastructure

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.

-ADS BY GOOGLE

SearchUnifiedCommunications

SearchMobileComputing

SearchDataCenter

SearchITChannel

Close