Virtual Support Networks: Ten Tips for Delivering Managed Services to On-site Systems

Date Published: 01 NOV 2006

About the White Paper: The business of taking care of remote hardware and software has never been bigger. In fact research shows that 47% of IT Spending is going toward total cost of support and maintenance. DB Kay & Associates conducted a market survey to uncover the best practices for deploying Virtual Support Networks. In this white paper you will learn: Key Challenges of Delivering Managed Services Limitations of standard remote management The progression from standard remote management to Virtual Support Networks Ten Tips to deploying successful Virtual Support Networks

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