ROI Measurements for Remote Support

Date Published: 01 NOV 2006

About the White Paper: As the complexity of software and the frequency of patches and updates grow, so does the average user's dependence on a personal computer to complete a productive work day. As a result, organizations are developing a clear need for IT Departments and help desks to be able to remotely access and manage issues on user's PCs. This white paper explores current remote support solutions and the following key factors for measuring ROI: Customer Satisfaction & User Productivity System Availability & IT Staff Productivity Administrative Overhead & Consulting Costs

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Download: http://wp.bitpipe.com/resource... (pdf)

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