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Networking White Papers:


Best Practices for Delivering Remote Support from IT Help Desks



Date Published:
01 NOV 2006
About the White Paper:
Learn the best practices for delivering remote support. DB Kay & Associates shares their findings in this white paper which:
  • analyzes the challenges of remote support
  • reviews today's market for Internet Remote Access
  • shares proven techniques and best practices to lower remote support costs

By following the best practices outlined in this paper an enterprise can resolve many problems in a single session:

  • save time by viewing, diagnosing and solving problems online quickly
  • increase employee efficiency dramatically
  • find the secure and high-performance remote support solution for your business
Author:
Download:
http://wp.bitpipe.com/resource... (pdf)
You will need the latest version of Adobe Acrobat in order to view this document. Click here to download Adobe Acrobat(r).
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