Carriers and DSL--the good, the bad, and the ugly

Any Firewall or network security manager is aware that Qwest holds the market for DSL bandwidth for most Pacific Northwest and Northern states. The part they don't tell you is that they do not GUARANTEE UP SERVICE 99% of the time. Those of you with ASP service and any Virtual Private Network take heed.

Your solutions are limited to a guarantee like the low stock Covad and other lesser known DSL provisioners.

A hint: When Qwest is down, your network activity is still up and running with a normal ping test between 60-120 ms for most popular servers. Although Qwest's servers will not give you a predictable bandwidth, and therefore your office or DSL/firewall servers will drop to about a 14.4 baud analog modem.

Don't complain to the carrier--they will deny any responsibility.


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This was first published in April 2001

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