Coming away with the bronze award in our survey was IP Telephony from Avaya. According to the company, the system is intended to reduce the complexity and cost of communications while increasing the reach and capabilities of midsized businesses. Based on the Communication Manager software platform, which relies on session initiation protocol (SIP) for integration of communication applications, Avaya's solutions also extend to enterprise solutions and unification of call centers.

Our survey respondents seemed to agree with Avaya's assertion that its products provide low-cost, effective IP telephony solutions, as nearly 75% of users rated the system's voice quality good or excellent. One user noted that the Avaya solution was a "good, solid performer."