Voice, Video, and Data Network Convergence: Applications using the converged network

Is the real driving force behind the deployment of converged networks saving money, or the advanced capabilities convergence makes possible? The real driving force, says this chapter of Voice, Video, and Data Network Convergence, is the ability to deploy applications like converged, multichannel contact centers, unified messaging, and teleworking. Learn about these applications, as well as other features of the converged network such as presence, intelligent agents, and IP Centrex.

Voice, Video, and Data Network Convergence


The next phase, applications using the converged network

This excerpt is reprinted with permission from Elsevier Science. For more information or to order the book, visit

the publisher's Web site.

Juanita Ellis

Recently, the main driving force behind the deployment of converged networks has been saving money. The theory has been that developing, deploying, operating, and servicing a single network is less expensive than doing all of that in multiple, application-specific networks. This is often quite true. However, with reductions in the cost of items such as network bandwidth and cabling and the increased cost of typical converged networks and devices, this cost savings is sometimes hard to find.

The real driving force behind converged networks is the ability to deploy new applications that take advantage of the converged infrastructure. The unique advantages of a converged infrastructure stem from the fact that devices on the converged network can access voice services as well as traditional data services simultaneously. This allows these devices to use these combined services in new ways.

In this final chapter we will discuss many of the applications that are driving the deployment of converged networks. Some examples of these applications are Converged, Multichannel Contact centers, Unified Messaging, and Teleworkers.

There are also new applications under development that will utilize the unique features of the converged network such as presence, intelligent agents, and IP Centrex. We will discuss each of these topics in detail.

This chapter is posted in full as a pdf file. To continue reading, click here.

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