Network Management Strategies for the CIO
Network management has never been easy, but as enterprises become more complex and integrate more and more software systems, the prospect can seem overwhelming. Vendors are helping by introducing comprehensive software suites that take all aspects of IT into account, and by providing administrators with more intuitive tools to work with. SearchNetworking spoke with Andy Burger, vice president and general manager of network management at BMC Software, about his company's approach and how important network management is for business viability.
According to the feedback we get from SearchNetworking members, we've seen a definite
increase in interest in network management over the past year. Have you noticed a similar
trend?
Andy Burger: Absolutely. We've seen that not only in the past year, but over several years. BMC's
focus historically has been in assuring business availability, and that starts with systems and the
applications. Over the last year, and particularly in the year or two before that, with the
explosion of the Internet and with increased focus on the end user driving business revenue, it
became apparent that in order to rationally manage the entire IT infrastructure, you had to include
a holistic view of the network, the systems infrastructure, the applications infrastructure, and
all those things combined. It's not a case where you can look at these things alone.
What's making all of these parts of
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IT come together right now?
Andy Burger: What's important, and what's driving all of this, is more and more dependency on the Internet -- which of course is a dependency on the network -- and the delivery of application services, particularly revenue-generating application services across the network.
What's different about the way BMC approaches network management?
Andy Burger: We approach it starting with our strength in managing applications, databases, and
systems and making sure they are available, running optimally, configured properly, and that we can
measure their performance to provide and enforce service levels that are appropriate for today's
business. So we start with a very broad and very deep suite of products to fulfill those kinds of
needs. Then we're taking that and extending it to include network intelligence. What I mean by that
is understanding the relationship of the entire IT infrastructure that's composed of these
applications and systems, how they relate to the network and how they're configured over the
network. We look at how traffic from each of these applications moves across the network, so that
we can see the true relationship and better pinpoint how we can improve conditions.
What is the top consideration network managers should think about in terms of performance
management?
Andy Burger: First of all, they need to have an accurate view of the assets that are out there --
of the topology and how it relates to one another -- down at least to Layer 2. Then, you need the
ability to visualize the relationship of that topology with the applications that sit on that
topology. I'm insisting here that network performance is important, but it is the relationship of
the performance of the network with the performance of the applications that is critical.
Where do you most frequently see companies mismanaging their networks?
Andy Burger: The silo approach to managing the IT infrastructure is something that is keeping costs
high and keeping the amount of time it takes to troubleshoot the real problems high. To manage IT
in this way, you have specialists who focus on the network and you have specialists who focus on
particular applications or other areas of infrastructure. By themselves, if you look at something
as simple as availability, all the systems can be available, but they aren't necessarily delivering
the appropriate service to the customer or end user. It's in the performance where you start to see
transient behavior -- where the systems are available and the performance on any of the individual
systems may also be acceptable. Again, it's the relationship of these systems to each other that's
important and you have to look at the total picture. When you continue to only manage in the silo,
you lose the benefit of the synergies of a collaborative approach.
| Network managers who are now being put into a position where they have to manage and plan and behave as though they are part of the business -- because they are. What they do has direct impact on the ability to generate revenue. |
How does application-centric network management affect how the administrator interacts with the
network?
Andy Burger: We started out with something that's comfortable to them -- an accurate discovery of
the network and then a 3-D visualization of the topology. Then we take that further and provide
them with an analysis of the flows of traffic through that topology. Administrators have the
ability to query from a number of different perspectives, whether it be by device, or by
manufacturer or -- my favorite point of view -- by a particular application. You can say, "I want
to see how my SAP transactions are flowing across the network," and identify congestion points that
are restricting or impeding the business process.
How do you see network management changing enterprise IT in the coming years?
Andy Burger: Network managers who are now being put into a position where they have to manage and
plan and behave as though they are part of the business -- because they are. What they do has
direct impact on the ability to generate revenue. To not deliver adequate network performance means
you're not delivering adequate business performance. As network managers improve their ability to
understand their relationship to the business, they will be helping to sustain and improve the
business itself, and able to show their contribution to the bottom line, rather than serving merely
as a cost center.
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