Entuity has announced the newest iteration of its network management suite Eye of the Storm, dubbed EYE 2008.
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This week's announcement of the upgrade places a focus on Software as a Service and virtualization. Streamlined and automated reporting tools are now tailored not just for IT but also for the executive, with graphical reports that more clearly show trends and capacity issues in an easier-to-understand format.
"Most managing solutions have been very good at delivering technical information to the technical people," said Entuity's Kenneth Klapproth. What sets EYE 2008 apart is its ability to easily and rapidly share that same information, using bar graphs and charts, with business executives using specialized modules. "The goal here for IT service delivery is to give people good information so they can make good decisions"
Entuity also placed a special emphasis on how accessible this information was -- how and when users want it. These reports are available through a Web-based dashboard. Customers can also pull the information directly from the database, "mashing up" the data in custom ways with other, existing dashboards or creating new ones.
This provides a major advantage as enterprises allow customers to track service-level agreements on their own. EYE 2008 can make the necessary data accessible directly to the display engine of their choice, Klapproth said.
In a similar vein, EYE 2008 also opened up its databases to allow automation of various tasks. Klapproth gave the example of HelpDesk trouble tickets.
"[When] anything … goes wrong with a device we're monitoring on the network," he said, "not only does an email go to the person managing the device but we also collect all the information on how it's been performing in the past weeks and months and put it into a remedy trouble ticket and automatically open that ticket on the desk of the person who has to service it."
Similarly, if a user reports a problem, EYE 2008 can automatically insert a link to relevant data in submitted tickets so help agents can quickly sift through to the relevant networking data.
Klapproth said VMWare support was a key customer request, and EYE 2008 delivers that integration. Virtual machines are now visible in reporting tools and can be efficiently managed like other assets, making it easier to ensure that managed Web applications stay running in optimal fashion.
EYE 2008 hits the "sweet spot" between being a limited set of tools and bloatware, Klapproth said. Because the data is accessible directly from databases, the package can be extremely flexible in the presentation and interaction of information while not trying to be all things to all people. "This is not an NCCM solution," he said.
"People relying on the network want … an integrated suite that lets people focus on getting their business services done," he said.
Entuity said that EYE 2008 would be available at the end of November and that the all-software solution runs on Microsoft Windows Server 2003, Sun Solaris, Red Hat Enterprise Linux, and VMWare ESX Server.