Matocha Associates' IT shop found it's easier to manage two multi-purpose security appliances when you're only
dealing with one vendor per box. Its firewall, VPN, intrusion detection and gateway antivirus tools sit in one appliance from SonicWALL. The Oakbrook Terrace, Ill.-based company uses another from Trend Micro for Web, e-mail and spam filtering, plus additional antivirus protection.
Would Jarzabek ever consider cramming devices from several different vendors into one appliance? Not anytime soon.
"This would be like having a BMW with a Mercedes interior and Audi exterior," Jarzabek, whose firm specializes in architecture, engineering, general contracting and construction management, said in an e-mail interview. "It isn't going to happen because it's not cost effective and it isn't reliable. This is the solution: one appliance, one vendor; another appliance, another vendor."
If a new survey from New York-based research firm TheInfoPro Inc. is any indication, Jarzabek's skepticism is not universal. A majority of IT professionals the firm interviewed in March and April said they would like to have one appliance that incorporates the functions of multiple vendors. Regardless of how many vendors are in one box, the survey makes this much clear: More enterprise IT departments are thinking about using multi-faceted appliances than they were a year ago.
"Appliances are maturing and are getting easier to use," said Myron Kerstetter, senior vice president of TheInfoPro Inc. "The message of the survey is that because of this maturity, more people are considering acquiring an appliance than in the past."
TheInfoPro (TIP) interviewed 102 enterprise IT professionals across a variety of industries on behalf of San Jose, Calif.-based Secure Computing. The firm used enterprises that belong to its TIPNetwork as a primary source of contacts. Respondents were not told that Secure Computing was involved in the study. In many cases, Kerstetter said he spoke with people who don't have an appliance right now. But among them, he said, "There seems to be a strong interest."
Among the findings:
Noting that 42% of respondents said they use six or more vendors and that 66% said they won't reduce the number of vendors they how have, Jarzabek said, "Having that many vendors is not beneficial to the bottom line… How is the management of them going? Not good? I didn't think so!"
Skeptics of all-in-one appliances have argued the machines aren't as simple as they appear on the outside. What's an IT practitioner to do when a glitch crops up in such an all-encompassing machine? Critics say it's much more difficult to address the problem when the affected software is buried in the belly of a big appliance.
But Kerstetter said that concern appears to be easing. One analogy is that in the old days, an IT administrator would need a hard hat and screwdriver to fix something run amuck within an appliance. Now, Kerstetter said, "Technology has matured and fixing a problem is as easy as pressing a button and rebooting."
Paul DeBernarbi, director of product marketing for Secure Computing, agreed. "The technology has caught up with demand," he said. "Today's hardware and software is such that you can have one platform that can deliver on multiple needs."