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April 2011 Vol. 2, No. 2

How to troubleshoot iPad and iPhone Wi-Fi connection problems

Whether or not they like it, enterprise IT shops are increasingly forced to manage iPhone and iPad users and their plethora of iPhone Wi-Fi connectivity problems. In our wireless LAN troubleshooting tip, we explained how to debug physical, router, and Windows connection problems. But if you're having iPhone or iPad WLAN problems, you can follow these step-by-step iPhone OS Wi-Fi connection debugging tips. 1. Start by rechecking your physical connections. Always start here, following the instructions in our wireless network troubleshooting tip, step 1. 2. Next, verify that your iPad or iPhone Wi-Fi adapter is installed and working properly. Because iPhones, iPads and iPod touches have internal 802.11 chipsets, you do not need to verify installation, but you should still check that Wi-Fi is enabled. Tap Settings / Wi-Fi. If Wi-Fi is OFF, tap the slider to set Wi-Fi ON. When Wi-Fi is ON, a Wi-Fi signal strength indicator will appear at the top left corner of your device's home screen. Figure 1: Verify that client's Wi-Fi radio is ...

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