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Can you recommend guidelines for migrating from an existing PBX environment to VoIP?

EXPERT RESPONSE FROM: Carrie Higbie

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QUESTION POSED ON: 04 May 2004
Can you recommend a programming assessment document that deals with the options of migrating from an existing traditional PBX environment (300 users) to VoIP?

I would suggest that you get them from your vendors and/or consultants that have dealt with the particular system you are planning on migrating. Each is a bit different and some will allow phased in migrations while some require hard cutover. Not knowing your system, it is a hard to say. Also, you should note that a revisit of your infrastructure and network health should be a high priority before you migrate existing problems to a new platform. Most of the VoIP vendors suggest that this be done, it can save a lot of headaches.

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