Home > Ask the Networking Experts > Wireless networking with Lisa Phifer Questions & Answers > How do I troubleshoot wireless connectivity on desktops?
Ask The Networking Expert: Questions & Answers
EMAIL THIS

How do I troubleshoot wireless connectivity on desktops?

Lisa Phifer EXPERT RESPONSE FROM: Lisa Phifer

Pose a Question
Other Networking Categories
Meet all Networking Experts
Become an Expert for this site


Wireless networks news, advice and technical information
Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google


>
QUESTION POSED ON: 02 December 2007

We have three computers with wireless cards, used to reach a high-speed Internet connection through a router and modem. One desktop connects to the Internet intermittently, but the laptops connect all the time. We have checked the router and modem and replaced the wireless card in the desktop, but nothing has fixed the problem. Can you suggest anything?


>
EXPERT RESPONSE

It turns out that your problem was actually a loose wire inside the desktop itself, and repairing that resolved your problem. This goes to show that sometimes what appears to be a network connectivity problem is, in fact, a physical problem.

It sounds like you tried all the logical steps -- checking network configurations and replacing hardware that might have been faulty. Because you had two laptops operating properly, you had already isolated the problem to a single desktop. I would have recommended steps to further isolate the problem to a specific component. For example:

  • If the desktop had a built-in Ethernet connection, I would have recommended plugging that Ethernet into the router's LAN port to verify that desktop network software was functioning correctly.
  • I would have recommended connecting the desktop's wireless card to one of the laptops using Wi-Fi Ad Hoc mode, to determine whether the desktop's wireless card and driver were operating correctly.
  • If that ad-hoc connection was also intermittent, you would have isolated the problem to the desktop's wireless card. I would then have suggested removing and reinstalling the connection using the Windows Hardware control panel, and physically removing and reseating the card in the card slot.

I'm guessing that, when you cracked the desktop open to replace the wireless card, you spotted the loose connection and fixed your problem. But I'm answering your question anyway to illustrate this debugging process of trying all possible combinations to narrow down possible problems. As your experience shows, you can often save time and trouble by checking the easy physical problems first -- loose Ethernet plugs, cards that aren't seated properly -- before looking for more subtle software or configuration problems.


Sound Off! -   Be the first to post a message to Sound Off!


Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us    Add to Google


RELATED CONTENT
Wireless networking with Lisa Phifer
Can you create a persistent wireless connection to a wired LAN?
Wireless troubleshooting: AP not reestablishing association after loss of connectivity
What can we expect in an 802.11n Wireless LAN standard implementation?
Can 802.11 protocols be used with GPRS connectivity?
Next generation wireless local area networks'(WLANs) important features
My wireless laptop connectivity disconnected once I downgraded my OS
How to debug poor WLAN performance
How to know if you're connecting to fake or real access points (APs)
NAC solution authentication fix for your wireless network
What is the difference between a GRE tunnel and IPsec tunnel?

Wireless Network Implementation
Vendors at Interop in a scrum over WLAN architecture
Strategies for enterprise wireless deployment discussed at Interop
Upgrading to 802.11n: Key considerations
802.11n Wi-Fi adoption faces Power over Ethernet hurdle
Can you create a persistent wireless connection to a wired LAN?
Wireless troubleshooting: AP not reestablishing association after loss of connectivity
What can we expect in an 802.11n Wireless LAN standard implementation?
Wireless networking heads into fourth generation -- but should you follow?
Can 802.11 protocols be used with GPRS connectivity?
Next generation wireless local area networks'(WLANs) important features

Wireless LAN Equipment
Vendors at Interop in a scrum over WLAN architecture
Aruba Networks unveils wireless intrusion prevention enhancements, other security upgrades, at Interop
802.11n Wi-Fi adoption faces Power over Ethernet hurdle
Can you create a persistent wireless connection to a wired LAN?
Wireless networking heads into fourth generation -- but should you follow?
Next generation wireless local area networks'(WLANs) important features
My wireless laptop connectivity disconnected once I downgraded my OS
How to debug poor WLAN performance
How to know if you're connecting to fake or real access points (APs)
Understanding 802.11n wireless antennas

RELATED GLOSSARY TERMS
Terms from Whatis.com − the technology online dictionary
802.11a  (SearchNetworking.com)
Asynchronous Pulsed Radiated Incident Light  (SearchNetworking.com)
cognitive radio  (SearchNetworking.com)
direct sequence spread spectrum  (SearchNetworking.com)
frequency-hopping spread spectrum  (SearchNetworking.com)
phase-locked loop  (SearchNetworking.com)
radio frequency  (SearchNetworking.com)
wireless mesh network  (SearchNetworking.com)

RELATED RESOURCES
2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems
Search Bitpipe.com for the latest white papers and business webcasts
Whatis.com, the online computer dictionary



Search and Browse the Expert Answer Center
Search and browse more than 25,000 question and answer pairs from more than 250 TechTarget industry experts.
Browse our Expert Advice

HomeNewsTopicsITKnowledge ExchangeTipsAsk the ExpertsWebcastsWhite PapersNetworking Product Trials
About Us  |  Contact Us  |  For Advertisers  |  For Business Partners  |  Site Index  |  RSS
SEARCH 
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints  |  Site Map




All Rights Reserved, Copyright 2000 - 2008, TechTarget | Read our Privacy Policy
  TechTarget - The IT Media ROI Experts