Home > Ask the Networking Experts > Wireless networking with Lisa Phifer Questions & Answers > Why an Apple notebook might be the only one to drop
Ask The Networking Expert: Questions & Answers
EMAIL THIS

Why an Apple notebook might be the only one to drop

Lisa Phifer EXPERT RESPONSE FROM: Lisa Phifer

Pose a Question
Other Networking Categories
Meet all Networking Experts
Become an Expert for this site


Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us   


>
QUESTION POSED ON: 08 November 2006

I have a Linksys WAG54 Wireless-G ADSL Gateway connected to several Dell PCs running XP/SP2. However, one user has a recent Apple notebook that connects but drops out after about five minutes, requiring the user to reconnect. Is there something that I need to do on the Apple notebook to maintain the connection?


>
EXPERT RESPONSE

Your gateway provides standard 802.11b/g service that is compatible with other Wi-Fi certified b/g adapters. You did not say which Wi-Fi adapter your Apple notebook is using. If you are using an after-market wireless adapter in the notebook, check with the vendor for known interoperability problems. But, assuming the notebook is using a Wi-Fi certified adapter with firmware that complies with the final 802.11g standard, then your problem may lie in wireless configuration or signal strength/interference.

You can find a Linksys guide on configuring Apple clients to work with Linksys wireless products off their Web page. You can find Apple's resources regarding wireless configuration and troubleshooting here, including this how-to page on connecting Macs to third-party wireless networks. Disable any vendor-specific extensions you may have enabled, like performance and range-boosting options. However, given that your notebook successfully connects to the WAG54, I think a configuration mismatch is unlikely.

To circumvent possible corruption, reinstall any wireless-related patches and firmware. For example, I once had a client that mysteriously dropped its wireless connection after a few minutes when associated to a particular brand of router. That client was one of several identical XP/SP2 notebooks in my lab, all using the same wireless PC card, but just one client was affected. After I re-installed Microsoft's WPA2 patch on that client, the problem mysteriously disappeared. Perhaps you will be just as lucky.

If not, you are left diagnosing possible problems related to signal and interference. Try connecting the notebook when positioned at different angles from the WAG54. Reduce distance between the notebook and WAG54 to see if that has a positive impact. Set your WAG54 to a different channel, at least temporarily, to circumvent any interference on the frequency you are currently using (e.g., moving from channel 1 to channel 11 can avoid microwave interference). If your WAG54 is operating in b/g mode and your notebook is using an 802.11g adapter, try configuring the WAG54 for g-only mode (or vice versa).

Finally, if you have a third-party Wi-Fi adapter handy, try using it in the notebook to see if that might circumvent the problem. That may not be ideal as a permanent fix, but it can help you determine whether the culprit is the notebook or its wireless adapter.


Digg This!    StumbleUpon Toolbar StumbleUpon    Bookmark with Delicious Del.icio.us   


RELATED CONTENT
Wireless networking with Lisa Phifer
Problem connecting to virtual private network (VPN) through Linksys router
Why wireless network cards show activity when no one uses the computer
Wireless networking problems 802.11g and 802.11n access points cause
How to implement VLAN switches across wireless LAN (WLAN) links
Are there 802.11n wireless network range extenders to boost my signal?
How does WiMAX compare to other wireless broadband services?
How many more users will 802.11n wireless access points support?
Accessing printers on a LAN while connected to a WLAN
How to maintain corporate VPN connection while printing to a private network
How to connect wireless networks for printing capabilities

Wireless Network Management
Measure wireless network performance using testing tool iPerf
Wireless network reporting tool: Graph performance behavior with Pilot
HP ProCurve-Colubris deal signals WLAN market consolidation
How to prioritize wireless traffic
7/11 chain cuts out controller to lower wireless networking costs
Cisco smartens up the wireless network with Motion platform
Book of Wireless author on wireless advantages and issues
Upgrading to 802.11n: Key considerations
Prevent IP address conflicts on your wireless network by managing DHCP scopes
How do we add wireless printer servers to our network?
Wireless Network Management Research

Wireless LAN Equipment
Wireless LAN acquisition by Juniper might make sense in down economy
Why wireless network cards show activity when no one uses the computer
Wireless networking problems 802.11g and 802.11n access points cause
Wireless LAN tips from Iraq: Networking Joint Base Balad
802.11n wireless LAN adoption is booming in colleges and universities
HP ProCurve-Colubris deal signals WLAN market consolidation
Will different wireless card link speeds cause network latency?
802.11n vendor review finds partners matter most in Wi-Fi upgrades
Linksys WAP2000 Business Access Point: Review and configuration
7/11 chain cuts out controller to lower wireless networking costs

RELATED GLOSSARY TERMS
Terms from Whatis.com − the technology online dictionary
802.11a  (SearchNetworking.com)
home agent  (SearchNetworking.com)
iDEN  (SearchNetworking.com)
radio frequency  (SearchNetworking.com)
repeater  (SearchNetworking.com)
spectrum analyzer  (SearchNetworking.com)

RELATED RESOURCES
2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems
Search Bitpipe.com for the latest white papers and business webcasts
Whatis.com, the online computer dictionary



Search and Browse the Expert Answer Center
Search and browse more than 25,000 question and answer pairs from more than 250 TechTarget industry experts.
Browse our Expert Advice



Expert networking advice and tips for IT professionals
Visit KnowledgeStorm's comprehensive and easy to use business white paper directory.
HomeNewsTopicsITKnowledge ExchangeTipsAsk the ExpertsMultimediaWhite PapersNetworking Product Trials
About Us  |  Contact Us  |  For Advertisers  |  For Business Partners  |  Site Index  |  RSS
SEARCH 
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints  |  Site Map




All Rights Reserved, Copyright 2000 - 2008, TechTarget | Read our Privacy Policy
  TechTarget - The IT Media ROI Experts