Can you give me some information on starting up a call center business, like potential start up costs, franchising opportunities, etc.? |
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EXPERT RESPONSE FROM: Carrie Higbie
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QUESTION POSED ON: 21 September 2004
Can you give me some information on starting up a call center business, like potential start up costs, franchising opportunities, etc.?
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There are many, many options. Which you chose has a lot to do with budget and local options for voice services. Will this be an outbound call center or an inbound call center or a combination of the two? Is VoIP an option in your area, can it be provided by your local phone company, or do you need a VoIP PBX? I would suggest you check this resource. This magazine is dedicated to call center and telecommunications things. You also want to be sure to check out any local legislation and legislation for any country that you will be calling regarding do not call lists, exemptions for charities, etc. Your local chamber of commerce may have many of the things you need. They are an often overlooked but very useful resource.
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