Definition

predictive dialer

A predictive dialer is a telephone control system that automatically calls a list of telephone numbers in sequence, screening out no-answers, busy signals, answering machines and disconnected numbers while predicting at what point a human caller will be able to handle the next call. Predictive dialers are commonly used for telemarketing, surveys, appointment confirmation, payment collection and service follow-ups. Sellers of predictive dialer systems claim that they greatly increase caller productivity. The phone calls you receive from "no one there" are often predictive dialer calls in which a manual caller isn't ready yet.

Not to be confused with an automatic dialer, a predictive dialer is programmed to predict when a human caller is available to pick up a call. Predictive dialers can also measure the number of available agents, available lines,average handle time and other factors to adjust outbound calls accordingly. This measurement delivers a high level of mathematically efficientcy to use in call centers. A related system is a lead generator, which dials a list of telephone numbers and, when a live voice answers, delivers a recorded message.

This was last updated in October 2006

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This is an interesting article about Predictive Dialer. Thanks for the sharing this information with us. We just heard the name of Predictive Dialer but don't know the function of it. Now I know how Predictive dealer works, how it's helping the call center agents.
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the word effientcy spelled wrong in 2 places! Effiency
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