Network Management Strategies for the CIO
Editors' Picks
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Recurring revenue management: Are you leaving money on the table?
If your vendors don't have a good recurring revenue management plan in place, you could be leaving a big chunk of change on the table.12 Aug 2013
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Prescriptive analytics is coming to a future near you
It is only a matter of time before algorithms rule the world. Humans, meet prescriptive analytics.07 Aug 2013
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Outsourcing CRM: The pros and cons
Is your organization considering outsourcing CRM? Alan Earls discusses the pros and cons of contact center outsourcing.06 Aug 2013
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Collaboration is key to business intelligence tool implementations
Business units and IT departments aren't always on the same page, but they need to be in order to successfully implement business intelligence tools.05 Aug 2013
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Case Study: Can field service management ring a telecom's bell?
Field service management is an area of CRM you may have forgotten about, but it's alive and well and using analytics to improve service levels.02 Aug 2013
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Prescriptive analytics is coming to a future near you
It is only a matter of time before algorithms rule the world. Humans, meet prescriptive analytics.31 Jul 2013
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Goal setting, networking are key in preparing for an IT career change
If you've decided to take the first steps toward an IT career change, take a look at these tips to help make your move a success.29 Jul 2013
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Digital workflow enables passport project to process 10 million applications
The Passport Seva scheme has processed 10 million passport application since Tata Consultancy Services (TCS) started the ball rolling 15 months ago.24 Jul 2013
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Tips for solutions providers on maintaining profit margins
Get advice for maximizing channel profit margins, with tips on when it makes sense to hire full-time employees, sizing up customers, and more.23 Jul 2013
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CIOs and the chief data officer: Who's the pioneer and who's the settler?
SearchCIO's Nicole Laskowski was at the MIT Chief Data Officer Information Quality Symposium last week. Here's what she picked up for The Data Mill.22 Jul 2013
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CIOs and the chief data officer: Who's the pioneer and who's the settler?
SearchCIO's Nicole Laskowski was at the MIT Chief Data Officer Information Quality Symposium last week. Here's what she picked up for The Data Mill.22 Jul 2013
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The final differentiators to consider when choosing a GRC solution
After determining its needs, your business has decided to acquire a GRC solution. Here are the final factors to consider before you make a decision.19 Jul 2013
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GRC tool selection starts with a clear understanding of business goals
Determining an organization's IT GRC tool needs must begin with an operational assessment of the process or problem the business is trying to address.17 Jul 2013
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IT consulting market outlook: It's growing, but slowly
While IT consulting market bellwether Accenture had a disappointing third quarter, the sector in general looks to be on a growth track.17 Jul 2013
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The leadership qualities of a CIO veteran
Jim Noble, the former CIO at AOL, GM and BP, shares three leadership qualities that lead to business success.17 Jul 2013
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Aria Systems ships SaaS billing product for cloud services
Aria Systems' SaaS billing system, Unified Channel Billing, is designed to simplify channel partners' billing operations for cloud-based services.17 Jul 2013
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Network penetration testing isn't working: Why you still get hacked
Security architect Glen Kemp says that enterprises must do more than deploy automated penetration testing to ensure Website security.11 Jul 2013
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VAR business challenges: Learning new technologies
Among VAR business challenges, learning new technologies ranks near the top. Find out why it's such a problem and how your peers are addressing it.02 Jul 2013
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Is your VMware administrator doing a good job?
With virtualization underpinning your business operations, make sure VMware administrators know their stuff with clear metrics and frequent reviews.21 Jun 2013
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The trials and tribulations of IT consumerization
IT consumerization adds business value but comes with liabilities. Just ask the e-discovery industry.19 Jun 2013