Why doesn't my Cisco AS5300 cut-off calls when the client's balance reaches zero?

Why doesn't my Cisco AS5300 cut-off calls when the client's balance reaches zero?

I have a Cisco AS5300 configured for my telephony VoIP live traffic. I have AAA being done by the router. However, when a call is made, the AS5300 does not cut the calls when the credit balance reaches zero (i.e. when all monies in such accounts are exhausted). My billing people said their RADIUS server is working fine. What could the problem be?

    Requires Free Membership to View

    Login

    By submitting your registration information to SearchNetworking.com you agree to receive email communications from TechTarget and TechTarget partners. We encourage you to read our Privacy Policy which contains important disclosures about how we collect and use your registration and other information. If you reside outside of the United States, by submitting this registration information you consent to having your personal data transferred to and processed in the United States. Your use of SearchNetworking.com is governed by our Terms of Use. You may contact us at webmaster@TechTarget.com.

From what you have told me, it sounds like a problem between the syncing of the files. Have you checked to see that there is a zero balance everywhere there should be? If so, did you check to make sure your rules are set to provide no connectivity for zero balances? You may also want to check with Cisco TACs to see if they have seen similar problems. They are usually on top of these issues, or maybe you have a new one. There may also be a patch for your software that resolves this issue. Let me know if these things don't work out.

This was first published in July 2004

Join the conversationComment

Share
Comments

    Results

    Contribute to the conversation

    All fields are required. Comments will appear at the bottom of the article.
    Back to top