If the problem isn't with your router's PPPoE configuration, then work with your company's VPN support staff to...
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
monitor traffic from your VPN client to isolate the problem. For example, incoming IKE but not IPsec can be an indication that your provider blocks protocol (not port) 50. Incoming-but-errored IPsec packets can indicate a fragmentation or NAT problem. Returned IPsec packets that never reach your VPN client can indicate a NAT-ing device that does not supporting VPN pass-through. Comparing traffic logs at both ends (VPN server and VPN client) and traffic counters on your router can help you spot the device or "hop" where packet drops occur.
Dig Deeper on Network Administration
Related Q&A from Lisa Phifer
Need to send an email, check your flight's status or get ready for a presentation? You can do it all on your smartwatch, thanks to a slew of Apple ...continue reading
New and improved management features have made Android devices more suitable for enterprise use, and API and EMM tools can streamline the device ...continue reading
Whether you need a basic open source mobile device management tool for your company's Apple or Android devices, or something more customized, you ...continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.