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Who needs application performance management?

Jesse Rothstein, Network Management Expert

What IT organizations are best suited for an application performance management solution?

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Application performance management (APM) is a must-have capability for IT organizations that are responsible for the uptime and performance of business-critical applications. The performance of these applications affects top-line revenue, impacts company brand and determines the company’s ability to attract and retain customers. In other words, if business success depends on application performance, then IT organizations need an effective APM solution.

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While most people think about ecommerce applications when asked about a business-critical system, many companies require APM solutions for other purposes as well. Businesses that run large field-services operations, for instance, must ensure that the applications their technicians, sales representatives or other employees rely on are available and responsive. In this case, poor application performance can mean that a technician cannot access a knowledge base or service history.

To cite a customer example, Alaska Airlines uses network-based APM to ensure that its flights take off on time. After each plane is boarded and all cargo has been stowed, weight and balance measurements are run through a complicated algorithm that ensures the proper distribution of weight on the plane. Only after this analysis is successfully completed can the plane taxi down the tarmac. Alaska Airlines uses network-based APM to continuously monitor this system and the database it relies on so that they can fix small problems before they impact operations.

This was first published in June 2012

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