Have a question?
Do you have a question for Amy?
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
Submit your question directly to our editors at email@example.com.
What kinds of SLAs should we require from our cloud service provider?
Most cloud service providers today offer up fairly generic service level agreements based on server availability, usually in excess of 99%. Many also provide SLAs around network availability (often up to 100%) and application response time. What enterprises should ask for from their cloud providers are guarantees around end-to-end performance, availability and service reliability (mean time between failures). Isolating delivery elements from one another does not provide an accurate picture of actual service quality. What customers want -- and too few providers actually supply now -- is an SLA that attaches a concrete guarantee to end-to-end service delivery.
Dig Deeper on Cloud Networking
Related Q&A from Amy Larsen DeCarlo
When data center admins are flooded with new technology, they must first prioritize their business objectives before deciding which tools to deploy.continue reading
Amy Larsen-DeCarlo writes that enterprises can expect similar security protections from cloud providers as they get from traditional hosting services.continue reading
Choosing a cloud provider for your company can seem impossible until you compare your needs to a provider's core business.continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.