Performance metrics for network admin
I'm the Network Admin for a small company (about 30 people) and management wants me to develop
some metrics by which they can measure my performance. What do you suggest? Where can I look for
more info on this nebulous topic?
would suggest starting simple. Create a database and keep track of how many technical questions
you do a day/week/month. Also, you will want to keep track of all technical changes you make within
a day and show them detailed reports on the number of changes you make. I think the best metric to
judge an Admin by is System Uptime. You can download a freeware program called uptime and install
it on your systems. Since system uptime is critical to most business success I would suggest using
uptime as the most important metric. Create detail graphs and beef yourself up.
This was first published in September 2002